This is the only guest post, by John.
My only Apple purchase was a MessagePad 2000, which I bought in late 1997. A bit after buying it, I had occasion to send the following email to Apple (firstname.lastname@example.org):
Hi Folks, I bought my MessagePad 2000 in September. You can imagine that I was dismayed to see it become superceded in October, then delighted to find the offer of an upgrade. I understand that the demand for upgrades has been high -- it took me weeks before I was able to get through to an operator. Then I was told that the upgrade kits are out of stock, and will not be available until February, but that you would be happy to take my order and bill my card now. The idea of billing me now for a technology item which may or may not become available in February is outrageous, but that’s up to you. What I really would appreciate is if you could try to put accurate information on your web page, though. Currently, it has statements like: * The upgrade can be ordered starting after November 10, 1997. The upgrade program ends April 30, 1998 or until supplies last, so be sure to order early. * ...you may hear a recording stating that the system is busy and to try your call later. You may also experience a long holding period for an available operator to take your order. We do not anticipate this to be an ongoing problem as the program progresses. If you have encountered any of the above problems, we encourage you to please try calling at a later date when the call volume will be lower. which do not describe the situation properly, and are eroding my satisfaction. There’s not much point in holding for fifteen minutes to be told that you can’t get something until February. On the positive side, thanks for a great product in the MessagePad 2000. I only hope that the demand seen for this upgrade indicates that the Newton line is very much alive and well, and that we can look forward to many more years of great products in it. Regards, John Hurst
They didn’t even answer my note, nor (I think) did they correct their misleading web site. Instead, they dumped the whole Newton line in early 1998. Great move for customer loyalty.
I got a couple of years of partly-satisfactory use out of the gadget, but ended up putting it in the closet, since it could not be made to interoperate with anything else. A fate which should be of concern to any potential customer of theirs.